Return / Cancellation Policy
Accepted returns must be received 30 days from receipt of order. Not all orders (parts) are returnable. All accepted returns with prior notice are subject to a minimum thirty-five percent (35%) restock fee. Any purchase order received and processed by Devco Corporation confirms your acceptance of Devco Corporation’s return / cancellation policy.
All communication regarding returns, including requests for return or cancellation, must be done by email. No returns will be processed or accepted without an email confirmation sent from Devco Corporation. All return and cancellation requests must be sent to returns@devcocorp.com. Only returns with an authorization number (given by Devco Corporation) will be accepted and processed by Devco Corporation. All returns sent back without prior notice (and authorization number) will be returned back to the sender and charged a twenty-five dollar ($25.00) fee along with all shipping, transport and duties/taxes incurred in returning the item(s) to the sender.
All accepted returns will be evaluated prior to issuing any return credit(s). Items returned for warranty or damage (non-warranty) will be evaluated within 15 days of return. All other returns will be evaluated within 30 days of return. Once a return has been completed and funds/credit(s) are due, a credit memo will be sent to the customer.
Items returned for warranty will be repaired (or replaced) and send back to the customer (sender). The customer (sender) will receive notice of any fees associated with the repair of a returned item(s) that are not covered by warranty. If the damaged item(s) is not repairable the customer (sender) will receive notice in writing. Not all item(s) returns are repairable. The customer (sender) will receive notice in writing for all warranty and non-warranty returns. No item(s) modified by the customer (sender) will be accepted back for return. Any item modified by the customer (sender) may result in the voiding of all warranty’s associated with the item(s) returned.
Devco Corporation may require “proof of delivery” for any accepted returned item(s) sent back to Devco Corporation.
Devco Corporation is not responsible for returned items damaged during transport back to us. The customer (sender) must contact the transport company used for all help (questions) with an item that has been damaged during shipping returned to Devco Corporation. In some cases, Devco Corporation will provide a cost for repair of an item(s) that was damaged during shipping to Devco Corporation.
Customer’s receiving credit(s) (open credit) can apply the credit(s) to any open invoice or future invoice. Credits stay valid for 7 years only. After 7 years any credit(s) will be removed from the customer’s account in the form of debit. Devco Corporation is not responsible for reminders or notices of the customer’s open credit(s). Customer’s must contact Devco Corporation at cs@devco-corp.com for any credit (open credit) questions or concerns. Not all orders will receive credit(s). Customer’s receiving open credit(s) for a return will not receive a refund back to the original form of payment. Customer’s receiving open credit(s) for an accepted return will not receive a refund check, cash refund, ACH/Wire refund or credit card refund.
Order cancellation requests will only be accepted on the same day of purchase order receipt by Devco Corporation. No requests for cancellation of order will not be accepted after 11:59pm (eastern standard time) the day of order. Not all orders can be cancelled. Devco Corporation solely will determine if an order is cancellable. No custom, special order or modified orders can be cancelled or returned. Accepted cancellations are subject to a twenty-five percent (25%) cancellation fee. All cancellation requests must be emailed to returns@devcocorp.com.
Devco Corporation reserves the right to modify its return/cancellation policy at any time.
Customers with specific questions pertaining to the return/cancellation policy of Devco Corporation should email cs@devco-corp.com or call 1-908-630-0005.
Need help?
Contact us at returns@devcocorp.com for questions related to refunds and returns.